Need someone in Northern Virginia? We're your person on the ground.

Labor prices are all-in, with no separate service fee. Purchases are at cost with receipts.

• Priority — start within 3 hours of booking: ×1.5
• Rush — hard deadline less than 2 hours away: ×2
• Night — 10pm to 6am: ×2

Surcharges apply to labor only, and only the highest one applies. They never apply to purchases, visits or trades, and they are off in any area under a declared state of emergency.

• Within 5 minutes of booking, before the runner leaves: free.
• 24 hours or more before the scheduled start: free.
• After that, before the runner is on the way (or 2–24 hours before start): 25% of the job minimum, at least $25.
• Runner on the way, or less than 2 hours before start: 50% of the minimum.
• After arrival, or no-show (we wait 10 minutes and try 3 times): full minimum plus extra time, purchases and costs.

• 24 hours or more before: free.
• 2–24 hours before: 50%.
• Less than 2 hours, or no access: 100%.
• Nobody answers at a Social Visit: no fee — we start a welfare check.

• VA/DC estimate visit ($150): free if cancelled 24 hours or more before, $75 under 24 hours, $150 if no access.
• MD estimate: always free.
• Booked repair ($150 minimum) or urgent call-out ($250) in VA: free within 5 minutes of booking or 24 hours or more before; 25% before the technician is on the way; 50% once on the way; 100% if no access.
• Contracts signed at your home or after an in-home visit can be cancelled within 3 business days, with a full refund within 10 days.

• We're more than 20 minutes late.
• We change the quote, or the job needs something we can't do.
• Force majeure.
• Our app or payment fails.
• A runner breaks our rules or makes you feel unsafe.
• Waived on request after a medical emergency or a death in the family.

• One free reschedule per booking, at least 2 hours before.
• If a moved booking is later cancelled, the higher of the two fees applies.

Events outside our reasonable control can affect a job: traffic, accidents, vehicle breakdown, severe weather (snow, ice, storms), flood, earthquake, power or internet outages, illness, death, government orders or emergencies. When this happens we may reschedule or cancel without penalty: you pay no cancellation fee, we refund any unperformed portion you paid for , and we have no further liability. If we end up more than 20 minutes late, there's no fee either. Full policy.

We can't help with: alcohol, tobacco, vapes, cannabis, weapons, fireworks, fuel or propane; cash, gift cards, money orders, crypto, gold or paying bills; anonymous deliveries or deliveries to someone who has a protective order or doesn't want contact; following, watching, photographing or locating people; driving or carrying passengers; childcare or picking up children; personal care; cooking or serving; moving, hauling or heavy lifting; repairs outside licensed trades, locksmithing, towing; notary, legal, tax, immigration, medical or financial advice; anything on airport property (for now); orders from or for people in sanctioned countries. The request form will tell you if something can't be done.

You can send a gift to another person: tick "This is a gift for another person" on the request form. Purchases are at cost with receipts, and you get photo proof of the delivery. We don't buy gift cards or deliver anonymously, and anyone can ask us to stop deliveries through our Do-Not-Deliver list.

We use your details only to quote, do and prove your job. Photos are of the task, items, receipts and drop-off — we don't follow, watch or photograph people. Never send card numbers or passwords; payment is only through a secure link. When you sign and send a request on this site, a copy is stored securely with Wix (our website host) so we can manage your job; only NearProx can read it. Job tracking shows only your job ID, status and any note from us.

For jobs involving your home or keys, documents, DMV or power of attorney, process serving, Your Person, or permits and licensed trades, we verify your identity before work starts through Stripe Identity (a photo of your ID plus a live selfie). Stripe stores your ID images and selfie; NearProx never receives them — we only see whether the check passed. Details.

Customers must be 18 or older. Runners in Virginia must be 21 or older.

Social Visits (Tea Hour) are company only — no personal care (bathing, dressing, medication). We never handle cash or pay bills and don't give financial advice. If nobody answers at a Social Visit, there's no fee and we start a welfare check.

Don't want deliveries from us? Send us your name, ZIP, street address and mobile phone below, or email care@nearprox.com. We will refuse any delivery to you — no reason needed. This does not cover lawful service of court papers in Virginia.